About Us
Who Are We
The Moonshot Group is a company specializing in building WhatsApp Chatbots that are fueled by artificial intelligence, automation, and machine learning. We develop cutting edge and innovative Chatbots technologies that enable its clients to interface with their customers utilizing contemporary platform that is aligned with fourth Industrial Revolution.
Our technology is best suited for all companies that aspire to disrupt their competitors/industries while reducing the cost of interacting with clients while quadrupling revenue/profit. There is no better way to engage with your prospective and existing clients 24/7, 365 days than connecting with them digitally on WhatsApp which is a place where they spend most of their time.
WhatsApp is currently the biggest messaging app with 2 billion users globally, over 38 million unique mobile users in South Africa, we assist our clients to have a considerable market share of these unique WhatsApp users with a consistent growth of additional over 2 million new users every year.
What Is A Chatbot?
From The Moonshot Group perspective and in simple terms; A WhatsApp Chatbot is a robot we build to chat with your customers within the WhatsApp platform.
It enables commerce whereby businesses and clients can embark into seamless commercial conversations which are cheaper and in real-time (24/7 - 365 days). The engagements help drive potential or existing clients to take actions that lead them to purchase goods and services while enjoying a personalized client experience within the platform they use daily.
The chatbot can be configured to automatically execute business task such as attending to client queries, complaints, quotations, provide product specs & prices and many more without any human intervention and also create a new value by eliminating the traditional way of calling or emailing clients during business hours only.
The Chatbot operates as your business administrator, receptionist, Call Centre agent or sales person that operates 24 hours daily without interruptions.
Why does your business need a Chatbot?
- Reduce long queues, non-stop incoming calls, and emails.
- Reduce operational costs associated with calling existing and prospective clients
- Extends your business or trading hours to 24/7, 365 days
- It responds to client queries, frequently asked questions (FAQ) & complaints real-time which improves client experience
- Eliminates salary expenses as companies can reduce the number of employees or Call Centre agents to deal with client queries
- Clients can be serviced outside normal business or operating hours
- Helps clients to explore products and services catalogue
- Can offer personalized recommendations to clients by analyzing historical data and previous purchases
- Sends reminders, alerts, and marketing notifications to clients on new products or services (improves your marketing campaigns)
- No need for your clients to download a separate app or visit your official website to interact with your products or services
- Automate 80% of your business processes thus Freeing up employee time so that they can focus on important things
- It can be integrated with your official website to eliminate a tedious process whereby clients have to complete their details on electronic form, click submit and wait for a call-back
- Can be customized to your business unique operational needs
- We provide 24 hours technical support and maintenance to our clients.