CHATBOTS
Integrate your Online Store into WhatsApp
At The Moonthsot we can integrate and pull through your complete online store into WhatsApp and allow users to view your products, add to cart and pay for their selected items
CHATBOTS
Serve your customers 24/7
Support your customers on a platform they spend the most time on. Answer FAQs and use live chat to talk to agents for complex queries with WhatsApp Chatbot API. Set up quick replies, use templates for auto-replies and improve agent productivity with a bot for WhatsApp.
Chatbots for all Social Media Platforms
RICH MESSAGE TYPES
CHAT WITH ANY MEDIA TYPE
The Moonshot chatbots are build to interact with customers using different media types from sending images, video, audio/ voicenotes and pdf files.
Book a presentation with one of our subject matter experts and they will show you how a Chatbot can help your business and your customers.
HUMAN AGENT
Seamlessly hand Over conversations from bot to agent
Bots alone won't provide a superior customer support experience and at the same time agents alone cannot handle large volume queries.
The Moonshot Dashboard makes it easy to hand over conversations whenever necessary by allowing an agent to take over communication at anytime.
WHATSAPP BULK MESSAGING & BROADCASTING
Send BulkWhatsApp Messages
As the world continues to change; Email and SMS marketing are slowly fading away and customers nolonger read them.
At The Moonthsot we can run a WhatsApp campaign for your business and unlike other bulk messaging platforms, customers are able to reply to messages and you can have a 2 way conversation.
OMNI CHANNEL COMMUNICATION DASHBOARD
Multi Channel Dashboard
Talk to your customers and your team from one place. Communicate internally and resolve customer queries efficiently.
Connect all your communication channels like Email, Facebook Page, Twitter, WhatsApp etc and talk to your customers from one place.
This dynamic dashboard also allows you to add internal notes under customer profiles and can be used as a CRM.
The Moonshot will configure the dashboard to suit your business needs and processes
WhatsApp Business Account
Create a business account for WhatsApp, connect it with The Moonshot Dashboard, and start engaging your customers.
- Send and receive messages from WhatsApp numbers.
- Build your CRM using WhatsApp contacts.
- Rich content support with in-built audio player.
Manage your Facebook page, Twitter & Instagram DM
See all conversations from multiple channels on platform and respond easily and efficiently.